Shipping Policy

Last updated: April 2026

Processing Time

All orders are processed within 1-3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

You will receive an email confirmation with tracking information once your order has shipped.

Shipping Methods and Delivery Times

Destination	Estimated Delivery	Shipping Cost
United States	7-10 business days	Calculated at checkout
Europe	7-10 business days	Calculated at checkout

Delivery times are estimates and may vary depending on your location and customs processing.

Free Shipping

We offer free standard shipping on orders over EUR 50. This offer applies to all destinations unless otherwise noted.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number. Please allow 24-48 hours after receiving the tracking email for the tracking information to become active.

Customs and Import Duties

For international orders, customs duties and import taxes may apply. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Lost or Delayed Packages

If your package has not arrived within the estimated delivery window, please contact us and we will work with the shipping carrier to locate your order.

Incorrect Shipping Address

Please ensure your shipping address is correct when placing an order. We are not responsible for packages delivered to incorrect addresses provided by the customer.

Contact Us

LuxyLab
Email: shop@luxylab.de
Website: www.luxylab.de

Company Information

LUXYLAB LIMITED
Registration No.: 79192226
Unit 903A, 9/F., Cameron Commercial Centre
458-468 Hennessy Road, Causeway Bay
Hong Kong