Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Standard shipping takes 5-7 business days for US & Europe depending on your location.  You will receive a tracking number via email once your order ships.

Do you offer free shipping?
Yes! We offer free shipping on orders over EUR 50.

Can I track my order?
Absolutely. Once your order ships, you will receive an email with a tracking number and link.

Do you ship internationally?
Standard shipping takes 5-7 business days for US & Europe depending on your location.  You will receive a tracking number via email once your order ships.

Returns & Refunds

What is your return policy?
We offer a 30-day return policy on unused products in their original packaging. See our full Return Policy for details.

How do I start a return?
Contact us at shop@luxylab.de with your order number and reason for return. We will send you return instructions right away.

How long do refunds take?
Refunds are processed within 5-10 business days after we receive and inspect the returned item.

Products

Are your products eco-friendly?
We prioritize products made from sustainable materials wherever possible, including bamboo, natural fabrics, and reusable alternatives to single-use items.

What materials are your products made from?
Materials vary by product and are listed on each product page. We focus on quality materials like bamboo, ceramic, linen, silicone, and natural wood.

Do your products come with warranties?
All LuxyLab products are covered by a satisfaction guarantee. If a product arrives damaged or defective, we will replace it or issue a full refund.

Account & General

Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders and save your details for faster checkout.

How can I contact customer support?
Email us at shop@luxylab.de or visit our Contact page. We respond within 24 hours on business days.

I received a damaged product. What should I do?
We are sorry about that! Please contact us within 7 days of delivery with photos of the damage and your order number. We will arrange a replacement or refund right away.